Shipping Policy
At Vibe Electronics, we strive to offer a smooth and reliable shopping experience, which includes prompt and efficient shipping. Below are the details of our shipping process:
1. Shipping Locations
We currently offer shipping to [list of countries or regions you ship to]. If you are located outside of our shipping zones, please contact our customer service team for more information.
2. Order Processing
Orders are typically processed within 1-2 business days. Please note that orders placed on weekends or public holidays will be processed on the next business day. We will notify you via email when your order has been shipped, along with tracking information.
3. Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping: 5-7 business days (depending on location).
- Expedited Shipping: 2-3 business days (available for certain regions).
- Free Shipping: Available on orders over [insert minimum order value], within our standard delivery time frame.
Delivery times may vary depending on your location, but we will provide tracking information so you can monitor the progress of your shipment.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and the size of your order. You will see the exact shipping cost before finalizing your purchase. We also offer free shipping on orders over [insert minimum order value].
5. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number. You can track your order directly via the carrier’s website or through the tracking link provided in the email.
6. Shipping Delays
While we aim to get your orders to you as quickly as possible, delays may occur due to weather, holidays, or other factors outside of our control. If your order is delayed, please allow a few extra days for delivery. If you experience significant delays, please contact our customer service team for assistance.
7. Missing or Damaged Items
If your order is missing or damaged during transit, please contact our customer service team within [insert number of days] days of receiving the shipment. We will work with you to resolve the issue by either sending a replacement or processing a refund.
8. International Shipping
For international orders, customs duties and taxes may apply, depending on the destination country. These charges are the responsibility of the customer and will be calculated at checkout or upon arrival in your country. We recommend contacting your local customs office for more information on any additional charges.
9. Change of Address
If you need to change your shipping address after placing an order, please contact us immediately. We may not be able to change the address once the order has been processed and shipped, but we will do our best to accommodate your request.
10. Contact Us
If you have any questions about shipping, or if you need assistance with tracking your order, please contact our customer service team